VoIP Business Services incorporates converged digital networks that offer unified communications protocols over an integrated network. VoIP business services are offered to businesses of all sizes and serve as a virtual phone system, allowing companies to capitalize on existing communication infrastructure while reducing capital expenses. VoIP services are able to reduce operational costs and boost employee productivity. As a result, businesses are provided unified communications services and other features including call recording, unified communications protocol (CTP), video, file sharing, access to web browsing, and mobile applications.
Business owners interested in consolidating their analog voice systems can choose to go with a unified communications solution, which offers a hosted PBX with VoIP capabilities or go the simple route with a standard phone system. Hosted solutions are offered by various providers such as RingCentral, NetCentric Systems, and many more. In most cases, small to medium sized business owners use hosted solutions which feature high-speed broadband Internet connections, dedicated voice and data lines, and secure, convenient access to the Internet. Large businesses, usually multi-national or international, typically utilize telecommunication systems that are part of a larger company’s network that offer business users access to VoIP phone calls via a traditional telephone system.
Most VoIP phone systems offer a robust gateway application that allows users to dial any number including toll-free and local numbers, as well as STD/ISD numbers. Businesses also benefit from a hosted IP telephony service, which supports unified communications protocols for easy connectivity and integration with existing business software systems and networks. Hosted IP telephony service is highly cost-effective when compared to analog voice systems. The high-speed broadband Internet connection enables low-cost calls to international destinations as well as allowing employees to take advantage of advanced productivity features available on compatible laptops and tablet computers. In this scenario, all employees’ computer screens are displayed in real time, making it possible for virtual conversations to transpire in the office and even out of the office.
With so many features available, it’s easy to get overwhelmed when choosing a hosted IP phone system for your business. There are several key features to look for to ensure that you’re getting everything you need, but here are some of the more important ones for businesses:
Video calls can dramatically improve communication between two or more people in different locations. Many businesses use video conferencing applications to make presentations to key customers or clients, view training videos, or conduct team meetings. Other uses for video conferencing include conducting seminars or live presentations for internal or external audiences, and conducting interviews or teleconferences with customers or partners. Business services allow companies to set up easy-to-use, affordable video conferencing applications that require minimum software downloads and minimal training to use.
Phone System Replication:
Phone systems Replication is another key feature available in VoIP Business Services. Many companies replicating phone systems use VoIP to allow each department to have access to the conference calling features. For example, departments in the human resources department can use a toll free number for department-wide conferences; and in the technical support department can use a local toll free number to connect calls to technicians. By replicating an entire phone system, employees can eliminate the need to purchase multiple copies of a given device, which costs both time and money. Businesses can easily monitor VoIP conference calling, configure VoIP call forwarding, set up automatic redial, and monitor long distance and faxed calls using an online program.
Voicemail: With VoIP providers, it is possible to create an email forwarding feature that forwards any missed or incoming calls to your cell phone or your personal email account. VoIP Business Services also offers the ability to export voice messages into files such as Excel. Many VoIP providers include multiple lines with their services, so it is easy to forward three way calls between lines. The forwarding feature is simple to set up. Most VoIP providers will provide instructions for setting up voicemail on their website. VoIP providers include tutorials for setting up voicemail as well as an option to forward voice mail automatically each day, automatically at certain times throughout the day, or manually each specific day.
- Online Meetings: One of the benefits of VoIP Business Services that most businesses overlook is the ability to hold online meetings using a web cam or a similar device.
- Using this service can help you save time and money.
- You no longer need a staff of professional travel agents to physically travel to and from meetings. Instead, anyone can participate in online meetings from anywhere in the world.
- Businesses that utilize this service provider can conduct group training and demonstrations, sales presentations, interviews, seminars, and more.